Operations and Monitoring

Scalable Operational Services on Your Terms

By allowing us to manage your IT systems as a service, you can focus on your core business. You gain increased availability as we monitor your systems 24/7, 365 days a year from our NOC. Together with you or your IT department, we create an action plan where we actively and proactively monitor and manage your systems and services. We back up your systems and ensure that your backups work properly. We also collaborate with you on your Service Level Agreement (SLA) to establish a Recovery Time Objective (RTO), Recovery Point Objective (RPO), and a Disaster Recovery Plan (DRP).
Together with you, we tailor an environment that suits your specific needs, ensuring clear roles and responsibilities. This reduces your operational costs compared to managing everything in-house.

Operations and Monitoring

What We Offer

• Complete management of your environment, applications, and systems
• 24/7 access to technical staff
• A customized Service Level Agreement (SLA) based on your requirements
• Patch management and maintenance
• 24/7 monitoring
• Operations on your premises, in our data centers, or in a hybrid solution

Total Outsourcing

With the Total Outsourcing service, you rent your entire infrastructure and applications from us. You can work from anywhere, with the only requirement being an internet-connected device to fully access your systems and applications. This ensures you have the same IT environment regardless of location, and all at a fixed monthly cost.

We Ensure You Always Have

• The latest versions of your OS, systems, and applications installed
• All systems and applications fully patched with the latest service packs and updates
• A functional backup at all times
• The same IT platform regardless of office location
• High security for your services
• Predictable costs

Monitoring

Service monitoring is often “forgotten,” and administrators may not have the time to set up monitoring for new servers or services. With our monitoring service, you install an agent on any server or workstation, which acts as a proxy forwarding traffic. The agent only needs to be installed on one server or workstation per site or office. You can easily set up dynamic groups that scan your network at predetermined intervals, automatically adding new servers, workstations, printers, etc., for monitoring. Templates for new devices can be created, allowing you to select pre-configured templates for alerts and monitoring.
You can choose to receive alerts via email, SMS, or push notifications on your mobile phone. The service has ready-made monitoring templates for most major vendors and services, including HP, HPE, Cisco, Dell, Microsoft, Amazon, Oracle, and more. Monitor via SNMP, WMI, and other known protocols, and authenticate using Windows Systems, Linux (SSH/WBEM) Systems, VMware/XEN Servers, Database Systems, Amazon CloudWatch, and SNMP devices. You can also monitor network traffic on switches or routers to identify bottlenecks in your systems and measure bandwidth usage by various devices. All communication between your systems and the monitoring system is encrypted.

Monitoring as a Service includes alerts via SMS, iPhone, Android, and Windows Phone apps.

By using our monitoring service, you get:

• A central console to manage all monitoring
• Wide support for most vendors and services
• Alerts via email, SMS, and push notifications on mobile or tablet devices
• A built-in ticketing system
• Support for automated actions, like restarting servers or services in response to alerts

Don’t hesitate to contact us if you have any questions about operations and monitoring.