Complete PBX Functionality Directly in Teams Client
Telephony and PBX service With VoiceGo’s , all your employees can have a cloud-based PBX system without any on-premises hardware.
Using our unique mobile app and softphone application, you can communicate from anywhere in the world with powerful PBX features, thanks to advanced Microsoft Teams integration.
Unique Mobile App Features
- Unique Call History
- Full Call Information
- Answer Calls from Any Group
- Custom Caller ID
- Callback Functionality
- Login/Logout/Pause Groups
- Issue Management
- Shared Contacts
- Number Scheduling
- And Many More Features
Queue Management: Never Miss a Call
Our Queue Management solution ensures that you never miss an incoming call. This service simplifies the handling of queues, coordinating and scheduling calls, automating appointments, and enabling video meetings. By implementing this solution, you create happier customers and fewer missed opportunities. This functionality is ideal for sales or support functions but is suited for any business aiming to maintain high service levels.
With Teams integration, you get 100% full PBX functionality directly in the Microsoft Teams client. The PBX system treats Microsoft Teams users and VoiceGo users equally, as the entire VoiceGo interface is integrated into the Teams client!
User Interface
Thanks to VoiceGo’s full integration with Teams, users have access to all their functions through the familiar interface. Users can manage their profile and extension while making, receiving, and forwarding calls to any terminal linked to their extension.
PBX Services
Full PBX functionality directly in the Teams client.
Voice Messaging with Profile Management
Provides callers with a voice message indicating when they can expect a response.
Login/Logout/Pause Queues and Answer Groups
Manage your status in the queues and groups you belong to. Pausing gives the same status as being logged out but allows the user to see group statistics and manually choose calls to answer from the queue.
Call Log
View which calls have been answered by which colleague. Users can see the entire call flow from the initial call to the PBX. Calls displayed as missed are those that were disconnected by the caller.
Issue Management & Callback
Handle issues created by callers. Follow up with comments, send SMS, assign the case to a specific user or group, and view statistics on what has been handled and by which colleague.
Scheduling
Schedule users and PBX/groups. Create unique schedules linked to user status. Control caller ID based on time, day of the week, or date automatically. The PBX can log members in/out of response groups and queues according to the schedule.
Visual Voicemail
Access all your voicemail messages directly in the app. Choose the order of playback, and rewind or fast-forward messages as needed.
Number Prioritization
Create unique prioritizations for specific numbers to always be routed to the user, regardless of their status. For example, if a user is in a meeting but has set their voicemail to allow calls from a specific number to go through, those calls will be connected.
Outgoing SMS
Users can send SMS from Teams with, for example, the company name as the sender.
Other Features
Change of Caller ID, access to complete call logs, and much more.
SIP trunk
A SIP trunk is a modern, cost-effective solution that connects your phone system to the internet, enabling VoIP calls. It helps businesses reduce costs, scale easily, and improve call quality. With GNS, you can seamlessly implement SIP trunks tailored to your needs, ensuring reliable communication and cost savings. Let us help you optimize your business communication with expert SIP trunk solutions.
